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Article rating : 0.00, 0 votes. Author : aashish
For last four years Cogent E-Services Private Limited has proven itself in the International Call Center & BPO arena as a company providing a wide range of outsourcing services to the Telecom and Banking sector.
Business Process Outsourcing
Intensive research and analytics is the forte of Cogent. With years of experience in the outsourcing industry, we at Cogent understand the needs of our customers and deliver to high quality and efficiency criteria. Creating value for our customers through high-quality research with the opportunity to save 40-45% in costs, shorter design-to-market lead times, expert analysis of competition, markets, products and services.
Inbound Call Center
Cogent offers fully integrated and dedicated inbound call center solutions to assist our clients acquire more customers, reduce operating expenses and increase revenue.
Cogent's Dedicated Inbound Call Center Services group utilizes a dedicated team of live operators, account representatives and program managers. These professionals process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment. We can also integrate Customer Care services into your inbound call center solutions that enable you to predict customer behavior and take action, while your customers are still on the line.
With many years of experience in inbound call center solutions, Cogent has a unique combination of functional expertise, industry knowledge, contact center technology and program management flexibility to customize a program that will meet your specific needs.
Cogent Inbound Call Center Solutions comprises of:
- Full integration of services delivers cost-effective inbound call center solutions
- Sophisticated data-capture capabilities
- Consolidated reporting to help you analyze your acquisition efforts
- Operationally-excellent processes ensure your customers' requests are handled efficiently
- Increased service levels and conversion rates to improve revenues
- Dedicated staff with experience in selling products in your industry
Our strategic call center inbound service can serve to build a long-term competitive strategy for your organization which will help you to always stay ahead of the competition and help you to attain your business objectives.
Benefits
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Market testing capabilities
- Remote call monitoring
- Rapid response to
market conditions
- Skilled, professional, customer support and technical service representatives
- Account management expertise
- Enhanced reporting capabilities
- Improved market coverage
Outbound Call Center
From lead generation and product sales to database enhancement and management, Cogent’s outbound call center has been developed to handle all of your outbound telemarketing needs.
In today's ever-changing world, you need an outbound call center partner who is equipped to provide you with the expertise, the personnel and the facilities to handle your most important outbound call center projects. As the leader in outbound, live operator direct marketing services, West is uniquely situated to provide you with the most cost-effective and productive outbound call center solutions.
Outbound Call Center Expertise
Our extensive experience in the outbound call center industry, along with our technological solutions, quality assurance programs, and commitment to customer service excellence has helped many well-known corporations achieve maximum results from their direct marketing efforts through the use of our outbound call center approach.
Outbound Call Center Personnel
We recruit and hire the most qualified individuals, and then further train them to excel in our highly attentive outbound call center service environment. Our well-developed, thorough procedures ensure that the individuals on your outbound call center team are prepared and accountable for the success of your program.
Outbound Call Center Facilities
The integrated call management systems our outbound call center facilities use, systematically call consumers and transfer successful connections to a designated marketing representative (MR) who is dedicated and has been trained for the specific client application. As a call is presented to the MR, the consumer's name, address, and other available information are simultaneously presented on the MR's workstation along with a client's customized script.
Outbound Call Center Results
Monitoring the results your outbound call center provides is an important aspect in selecting the outbound call center most capable of handling your needs. Our software systems permit you to immediately access online program results and shadow-monitor the performance of all your designated agents from a remote location. We will report information captured, summary results and more detailed statistical analyses in standardized reports or in a customized format specifically for you.
Website: http://www.cogenteservices.com
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