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How To Demand (And Receive!) Better Customer Service
Everyone has received poor customer service at one time or another. Whether by accident or on purpose, it’s never pleasant and always frustrating.
Have you ever wondered what you could do about improving it?
Maybe you think there’s nothing that c...
0 reviews,
rating : 0.00, 0 votes. Author : Bill Guertin
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The Golf Test: Could Your Small Business Pass?
The game of golf looks easy. Just grab a club, put the ball up on the tee, and swing away. Easy!
Those of us who play the game would beg to differ.
All of us have at least seen someone swing a golf club before. But there are several people who...
0 reviews,
rating : 0.00, 0 votes. Author : Bill Guertin
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Customer Service Questions That Work: Did You Find What You Wanted?
I’ve always had a sweet tooth, so when the sugar substitute, Equal, came along, I was an early adopter.
Of course, the only problem with Equal is the price per packet, which I believe is about three times as expensive as the next well-known brand, ...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Is It OK To Fire A Customer...?
Or is the customer always right? That's what you've always been
told. If you’re in business, you know how ridiculous that
statement is. The customer isn’t always right, the customer is
often wrong. Worse yet, you know it, he knows it, and he knows
...
0 reviews,
rating : 0.00, 0 votes. Author : Michael Gravette
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The Guest is Not the Enemy
It sounds like a ridiculous statement. “The guest is not the enemy”. Of course they aren’t! But to many of us, the guest is the enemy. How quickly we can take that guest at the front desk and turn them into fire breathing dragons, monsters that...
0 reviews,
rating : 9.00, 1 votes. Author : Kurt Bjorkman
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10 Reasons Why People Wont Buy A Second Product From You
1. You didn't follow up after the first sale. After the
sale you could have introduced your other product
on the thank e-mail.
2. You didn't ship the product in the about of time
you stated. If they needed it in a hurry and you
didn't provide, they...
0 reviews,
rating : 0.00, 0 votes. Author : Rojo Sunsen
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Dont Worry, Bad Service Isnt Going Out of Style
When you’re a customer service consultant and coach, it’s just one of the standard nightmares you have.
Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Even...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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10 Ways To Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Offer
them a free e-zine subscription. Ask customers if they
want to be updated by e-mail when you make changes to
your Web site. After every sale, follow-up with the
customer to see if they are...
0 reviews,
rating : 0.00, 0 votes. Author : Rojo Sunsen
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4 Alternative Ways To Gain Lifetime Customers
You will always have more people that turn down
your offer than actually buy. They might not have
bought because of your price, payment options,
or any other possible reason. You will just end up
loosing all these potential lifetime customers.
Howe...
0 reviews,
rating : 0.00, 0 votes. Author : Rojo Sunsen
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Small Talk = Big Sales + Customer Satisfaction
On my way home from the office, I decided to pick up a chicken dinner.
The woman who readied it for me asked, “How was your New Year’s?”
“Pretty good, I replied.”
She leaned over and confided in a whisper with a smile, “Mine SUCKED!”
Give her an “A...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Effective Listening Skills
Knowing customer wants and needs is a key part of providing a useful and successful business. Having effective listening skills is essential because if you aren’t able to listen to your client then how can you be expected to know what they want or ...
0 reviews,
rating : 0.00, 0 votes. Author : Dermot Fitzpatrick
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Types of Complaining Customers
You can’t please everyone, though as a business your main purpose is to please as many customers as possible so that they keep returning. When customers are dissatisfied with the service you are providing they will be one of three kinds of complain...
0 reviews,
rating : 0.00, 0 votes. Author : Dermot Fitzpatrick
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Keeping Customers Loyal
It's a well-known fact that it costs many times more to acquire a new customer than to keep doing business with your existing ones. For this reason, the best way to become profitable is to have loyal customers who keep coming back again and again. ...
0 reviews,
rating : 0.00, 0 votes. Author : James Calvin
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Customer Loyalty by Phone and Email
Calling your past clients on the phone to update your database is the perfect time to get their email address and let them know about any discounts, specials or new products you may be offering. Ask them if they would be interested in receiving a m...
0 reviews,
rating : 0.00, 0 votes. Author : Diana D'Itri
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10 Reasons To Turn Your Customer Service Into A Cross-Selling Platform
Cross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations.
There are ten really great reasons your CSR’s should make an effort to cross-sell to ...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Email or Snail Mail, Which Does Your Customer Prefer?
Give your customers a choice in how you correspond with them. Although email has received a lot of bad press, there’s still no better or cheaper way to communicate. Ask your customers for their preference, would they rather receive updates, newslet...
0 reviews,
rating : 0.00, 0 votes. Author : Diana D'Itri
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Cross Selling Shouldnt Be Crass
The other night I phoned to activate a charge card, expecting it would take a minute or two, and I’d be on my way.
Instead, I was held hostage by a representative who immediately launched into a talk-a-thon about balance transfers and perhaps five ...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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One Bad Waiter Can Kill The Economy!
Whenever I speak out against lousy service I feel I’m performing my civic duty.
Unfortunately, all too many service providers think I’m a Johnny Damon, a team switcher, a traitor to the corporate cause. They wonder how can I be sincerely interested...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Why The Extra Mile Never Has A Traffic Jam
We all hear anecdotal stories of horrible customer service. Sadly, many people have come to expect bad customer service as the norm today.
If you are starting a business in today’s hyper competitive marketplace, you should realize this acceptance ...
0 reviews,
rating : 0.00, 0 votes. Author : Gary Kelly
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How Big Do Customer Gifts Have to Be to Be Effective?
One of the exercises I enjoy most when presenting a sales program is asking the audience to tell me what is standing between them and turning their number one prospect into a customer.
The answers vary widely, but one that I can almost always count...
0 reviews,
rating : 0.00, 0 votes. Author : Bill Lee
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Packing For the Holidays
While proper packaging is required all year long, doing the job correctly takes on new meaning
during "the holidays". Not only are many of the packages we send out over the next few weeks destined to be gifts for our customers family and friends, b...
0 reviews,
rating : 0.00, 0 votes. Author : Steve Madsen
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Cleaning Decorative Items
Cleaning an office may involve more than emptying the trash, sweeping the floor and vacuuming the carpet. Some offices may have areas covered with "trinkets" such as photos, plaques, sculptures and all kinds of knickknacks. There is no end to the...
0 reviews,
rating : 0.00, 0 votes. Author : Steve Hanson
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Sales & Customer Satisfaction Secret: Promise Big & Deliver Bigger!
Reverend Robert Schuller is known to millions as the charismatic guiding light of the Crystal Cathedral, a monument to possibility thinking that has been the home of one of the most successful television ministries for decades.
Dr. Schuller is also...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Theres A Lot To Be Said For Please & Thank-You Training
Once, in the middle of a major consulting assignment I chatted with two managers about the prior customer service training that they had sponsored for their staff.
With derision in his voice, one described the program as “Please & Thank You” traini...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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