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Customer Service is Not a Four-Letter Word
What word pops into your mind about a recent customer service experience? Was it good, or was it bad? Customer service in this country seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer servic...
0 reviews,
rating : 0.00, 0 votes. Author : Gregory Smith
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Four Tips On How To Avoid A Verbal Fight
1. Don't take the bait. A personal attack is their way of getting their intended victim to play their game. Think of a personal attack as a them tossing a baited fishing line out to you, hoping that you will bite. Once you take the bait, then its G...
0 reviews,
rating : 0.00, 0 votes. Author : Tristan Loo
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Check Yourself for Outstanding Customer Service
Recently, a business associate, Mike, mentioned that he was
doing a show at a local university and stopped by the
faculty dining hall to get lunch. He said that, while waiting
on line, the service was poor. The line moved slowly, the
counterperso...
0 reviews,
rating : 0.00, 0 votes. Author : Ed Sykes
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Turning a Difficult Customer into a Customer that Comes Back
I really hate it when things don’t go as they should and you have to spend time and effort sorting it out. I have hanging onto a phone line being told that “my call is important”, when I have far better
things to do.
Many companies are turning ...
0 reviews,
rating : 0.00, 0 votes. Author : Lee Lister
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Customer Service Internet Style - 10 Tips To Improve Your Service
Quality customer service is the lifeblood of any business.
If you understand that it costs more to find a customer
than it does to keep one then you will appreciate the
importance of good, quality customer service.
Unfortunately, with the rapid ri...
0 reviews,
rating : 0.00, 0 votes. Author : Elizabeth McGee
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Your Existing Clients - How a Few Clicks & Good Response Time Will Save You!
As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also when you will start to learn the lessons that will shape your company and its success down the line. This ...
0 reviews,
rating : 0.00, 0 votes. Author : Anthony Jewell
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Bad Customer Service Turned Around
It’s all in who you know... Or can get to Know!
Yesterday I had a customer service issue that warranted my immediate attention. I had ordered a product that I desperately needed that was now about 6 weeks overdue the original back ordered date. I h...
0 reviews,
rating : 0.00, 0 votes. Author : Mary Gardner
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Customer Service - The Disney Way
We had been there a number of times. Ever since our first trip there in 1980 - quite an adventure at that time when travelling from the UK. On that very first visit, my wife was pregnant with our first child, yet this visit in the year 2000, seemed...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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Is Your Professional Office Anything But?
It’s the nightmare that everyone who has ever been to a medical, dental or veterinary office fears more then having a tooth pulled or watching a doctor snap on some plastic gloves. It’s the unprofessional, professional office. Those of us who have ...
0 reviews,
rating : 0.00, 0 votes. Author : Bill Knell
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How Customer Friendly is Your Credit Policy?
It’s a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business.
Luckily, a popular new book by Michelle Dunn makes it easy to solve this problem. The book, Become the...
0 reviews,
rating : 0.00, 0 votes. Author : Michelle Dunn
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Keeping Your Cool When The Customer Gets Hot
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always...
0 reviews,
rating : 0.00, 0 votes. Author : Lydia Ramsey
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How Do I Love You, Let Me Count The Ways, Heres How I Do It At Solutions Ink !
Having been in business for over 20 years I sit marvelling at the change of business. I first started out of University working for a large Canadian Bank. Each account manager had a secretary and the norm was seeing many bank employees with ten, tw...
0 reviews,
rating : 0.00, 0 votes. Author : Steven Schneidman
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Phone Answering Skills for Support Staff
How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People still like speaking to a person rather then send...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Smith
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CRM Business Relationship
A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what a business relationship means, it is necessary to identify what a relationship is.
A relationship is ac...
0 reviews,
rating : 0.00, 0 votes. Author : Rasmus Nielsen
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Angry Customers - What Do They Really Want, and How To Give It To Them
You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive. They may swear at you, threaten, attempt to in...
0 reviews,
rating : 0.00, 0 votes. Author : Robert Bacal
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Successful Call Center Performance Management System
Establishing an effective performance management system, with-in the call centercustomer service arena, is critical when you desire to deliver "best in class" service and sales.
Outlined below is an example of an effective model that you can utili...
0 reviews,
rating : 0.00, 0 votes. Author : Greg Meares
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Putting The Service Back In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
Today, finding customer support is as simple as writi...
0 reviews,
rating : 0.00, 0 votes. Author : Mike Magana
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Customer Service For Huge Profits
Customer service is the most vital asset for Business
either it is online or offline. It's the critical factor
which determines if your business has a future or not.
There are two vital components to every interaction you
have with a customer
1) Th...
0 reviews,
rating : 0.00, 0 votes. Author : Christos Varsamis
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Mexico: Online Ordering—Dont!
I got it into my head sometime in December 2004 that I wanted order a laptop computer. I thought I would get one from the hugely popular computer company that allows you to call their 800 number and custom order what you want. Presto, like magic, i...
0 reviews,
rating : 0.00, 0 votes. Author : Douglas Bower
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The Art of Giving Great Service
Sales is tough to get right, and depends on retaining those customers, yet people do it badly and unprofessionally all the time. It's really not difficult to learn the art of good service, and if you get it perfect, you will see those rewards.
Let'...
0 reviews,
rating : 0.00, 0 votes. Author : David Evans
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Learn to Anticipate Your Customers Needs
This morning I was having breakfast with my good friend Diane at one of my favorite breakfast nooks. I enjoy the atmosphere there although I’ve been less than pleased with the customer service so far.
This morning when we decided to go to breakfast...
0 reviews,
rating : 0.00, 0 votes. Author : Mary Gardner
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Is Your Food Establishment Clean?
Is your restaurant, bar or hotel clean? I mean really clean. I don't mean
"do you stick to all the rules and regulations?". I mean, do you and
your staff really care about cleanliness and hygiene?
Just complying with hygiene regulations will almost...
0 reviews,
rating : 0.00, 0 votes. Author : Vernon Stent
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What Type Of Software Is This?
The other day while at the book store, I came across some accounting software CDs strewn with other CDs and books in garage sale box.
How can any self respecting businessman (even a small one at that) pick up a copy of this cheap sale accounting CD...
0 reviews,
rating : 0.00, 0 votes. Author : James NK Khoo
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