 |
|
|
| |
-
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you’re a pet owner, you know the stress of having a sick pet and you know that having a great veterinarian is a wonderful thing. My cat, Zoe, came down with a nasty infection that had me racing off to the vet’s office last week with an unhappy, ...
0 reviews,
rating : 0.00, 0 votes. Author : Caroline Jordan
-
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business.
In fact, this little secret is so powerful t...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
-
Three Myths Of Customer Service
At one time or another, all of us have been aggravated by bad customer service. The complaints are familiar: the dry cleaner who refuses to accept responsibility for staining your shirt; the salesperson who talks to a friend on the phone while hand...
0 reviews,
rating : 0.00, 0 votes. Author : Joe Love
-
Stand Out in Business the Write Way
When was the last time you received a handwritten note from a business associate? It may be that it was too long ago for you to remember. On the other hand, if you have gotten one lately, you know exactly who sent it and when. Handwritten notes h...
0 reviews,
rating : 0.00, 0 votes. Author : Lydia Ramsey
-
Attitude of Service
When conducting a training session about customer
service, I always spend a fair amount of time talking
about attitudes. After all, to be of service, you must develop
an attitude of service.
It has recently come to mind that the attitude of serv...
0 reviews,
rating : 0.00, 0 votes. Author : Margo Chevers
-
Customer Service and Marketing that Works
Go into many businesses today and try and get service, its sometimes impossible! The customer service officer is on the phone talking about personal issues, there is not enough staff, and they are disinterested and distracted.
The old days of custo...
0 reviews,
rating : 0.00, 0 votes. Author : Philip Lye
-
How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
It took a while for change to happe...
0 reviews,
rating : 0.00, 0 votes. Author : John Gaydon
-
Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything up. Many retail executives don’t believe that c...
0 reviews,
rating : 0.00, 0 votes. Author : Dianne Miethner
-
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be...
0 reviews,
rating : 0.00, 0 votes. Author : Trevor Mulholland
-
Complaining Consumers
The salesman’s job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commission over the MSRP on some cars would barely be enough to pay rent. A dealer must fight for every penn...
0 reviews,
rating : 0.00, 0 votes. Author : Gene Leshinsky
-
Under Promise & Over Perform: The Art of Managing Customer Expectations
I’ll always feel warmly about Conrad’s restaurant, in Glendale, California.
On the morning of the Northridge earthquake, Conrad’s was the only restaurant in town that opened for business, and stayed open until the last customer went home. (For the...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
-
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your storesitewhatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning ...
0 reviews,
rating : 0.00, 0 votes. Author : Matthew Keegan
-
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking for new
customers or clients. However, are you sure your doing
enough to hold onto the ones you've got.
One of the least costly ways to grow your business is to get
customers to come back and buy...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Fairweather
-
Customer Service, the Internets Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, an...
0 reviews,
rating : 0.00, 0 votes. Author : Mike Jolley
-
Customer Satisfaction and the Service Business
The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provi...
0 reviews,
rating : 0.00, 0 votes. Author : Jennifer Cram
-
Automating Your Customer Support
My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible.
From a personal point of view, one of the tasks that takes up a lot of my time is answ...
0 reviews,
rating : 0.00, 0 votes. Author : Richard Grady
-
Passing the After-Sales Test
Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at...
0 reviews,
rating : 0.00, 0 votes. Author : Vernon Stent
-
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or maintaining any type of credibility within your business, there are some guidelines that are safe to say any existing or potential customer expects if they are to do immediate or future business with...
0 reviews,
rating : 0.00, 0 votes. Author : Dan Preston
-
Making Your Contacts Work For You
The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn’t sold, she said to me, I jus...
0 reviews,
rating : 0.00, 0 votes. Author : Sue And Chuck DeFiore
-
Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might no...
0 reviews,
rating : 0.00, 0 votes. Author : Vinodh Pushparaj
-
Revealed – A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book “Raving Fans”
For me this is a great formula, but in itself it also raises a number of questions. For ex...
0 reviews,
rating : 0.00, 0 votes. Author : Colin Shaw
-
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of strengths, weaknesses, cultures and goals. Even what blocks their efficiency and growth (blind spots) is different. Davis, Kingsley & Company has conducted hundreds of interviews and ...
0 reviews,
rating : 0.00, 0 votes. Author : Darcie Davis
-
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fi...
0 reviews,
rating : 0.00, 0 votes. Author : Solomon Prabakar
-
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.
For example, if I ask people, “What is your un...
0 reviews,
rating : 0.00, 0 votes. Author : Doug Brown
Pages : [<<] ... 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ... [>>]
|
|
