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How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn’t “train” their customers in the beginning.
It is important that your customers know your credit policy andor terms of payment, BEFORE they become a customer. Reit...
0 reviews,
rating : 0.00, 0 votes. Author : Michelle Dunn
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Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.
Mediocre is a strong word for average. That’s where yo...
0 reviews,
rating : 0.00, 0 votes. Author : John Madden
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Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention?
Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these f...
0 reviews,
rating : 0.00, 0 votes. Author : Dan Wilson
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Adjustment DENIED
It’s just a simple thing – I bought a new set of shelves for my office. It wasn’t a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had...
0 reviews,
rating : 0.00, 0 votes. Author : Jan Verhoeff
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And The Difference is... Attitude
I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, “Hello Mr. Galler,” which shocked me further as I don’t have a clue how he knew my name – obviously ther...
0 reviews,
rating : 0.00, 0 votes. Author : Larry Galler
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4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven a...
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rating : 0.00, 0 votes. Author : Matthew Keegan
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Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known exactly what you were looking for but couldn’t locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ’s na...
0 reviews,
rating : 0.00, 0 votes. Author : Tom Antion
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What You Need to Know About CRM
1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business’ customers. The best Call ...
0 reviews,
rating : 0.00, 0 votes. Author : Frank Dazerton
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Cheap To Keep
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. After 10 purchases a customer has referred as many...
0 reviews,
rating : 0.00, 0 votes. Author : Harry Hoover
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Your Career Plan--Think Like A CEO
You’ve been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can’t because you have no time and you’re left spent at the end of every day. Conversely, you’re gut tells you that ever...
0 reviews,
rating : 0.00, 0 votes. Author : Elizabeth Lengyel
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Customer No Service - How to Lose a Loyal Customer!
So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated ...
0 reviews,
rating : 0.00, 0 votes. Author : Phil Gerbyshak
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Are You A Coward? I Was
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose ac...
0 reviews,
rating : 0.00, 0 votes. Author : Colin Shaw
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One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of bui...
0 reviews,
rating : 0.00, 0 votes. Author : Colin Shaw
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How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales whi...
0 reviews,
rating : 0.00, 0 votes. Author : Kaitlin Carruth
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How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This cli...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
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CRM For Beginners – Customer Relationship Management Basics
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There ...
0 reviews,
rating : 0.00, 0 votes. Author : Matt Hogansworth
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How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.
Begin the process here . . .
--Know who your ideal client is.
Minimize problems from the get-go ...
0 reviews,
rating : 0.00, 0 votes. Author : James Burchill
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Five Ways To Wow Your Client
Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn’t you like to be the reason a ...
0 reviews,
rating : 0.00, 0 votes. Author : Habiba Abubakar
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Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable?
-- Peter Q.
A: A ...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
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Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..
At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. No o...
0 reviews,
rating : 0.00, 0 votes. Author : Meredith Gossland
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Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any business.
But, is your business a leaky bucket?
This is a question I always ask small business owners who attend my marketing seminars.
The reason I ask is because many businesses are...
0 reviews,
rating : 0.00, 0 votes. Author : Thomas Murrell
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Leverage Customer Capital First
If you’re still dreaming about raising outside capital for your business before you have any paying customers, I’ve got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren’t interested in your business i...
0 reviews,
rating : 0.00, 0 votes. Author : Wil Schroter
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What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:
1. Make a...
0 reviews,
rating : 0.00, 0 votes. Author : Etienne Gibbs
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