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A White Paper: Profiting with Kindness
In 2002, there wasn’t much interest for Kindness in business, and some business people would question, “What does kindness have to do with business, anyway?” Is this a for real question or just to prove a point? Or perhaps they couldn’t figure out ...
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rating : 0.00, 0 votes. Author : Mari-Lyn Hudson
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Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn’t get the sale or your boss has told everyone that you are crazy.
As we get older it seems to us that everyone talks...
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rating : 0.00, 0 votes. Author : Graham Harris
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The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses, or freelance careers, any complaint takes on a personal commentator. A dissatis...
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rating : 0.00, 0 votes. Author : Segarin Monk
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E-Business’s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can’t answer that question, chances are you’re also in the dark about the following questions...
0 reviews,
rating : 0.00, 0 votes. Author : Cameron Brown
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Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and
negative body language can cause problems when dealing with
other people, particularly customers and staff. However,
using the wrong words can also cause problems.
There are certain "trigger" wor...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Fairweather
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How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? How do you provide excellent customer service 24 hours a day se...
0 reviews,
rating : 0.00, 0 votes. Author : Graham Jones
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8 Critical Steps to Establish a Customer Service Culture
“Every company’s greatest assets are its customers,
because without customers there is no company,”
--Erwin Frand
During our recent weakened economy, many businesses have seen declining revenues and declining budgets. Declining budgets often lead...
0 reviews,
rating : 0.00, 0 votes. Author : Anthony Mullins
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Restaurant Owners – How Important are People Skills?
You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What’s up? What’s going wrong?
The answer may lie with your people skills…
Why do people come to your restau...
0 reviews,
rating : 0.00, 0 votes. Author : Kelvyn Peters
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Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after the horses have gotten out? Good customer serv...
0 reviews,
rating : 0.00, 0 votes. Author : Jo Ann Kirby
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When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindse...
0 reviews,
rating : 0.00, 0 votes. Author : John Di Frances
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How To Use Your Current Customers
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! But .... of the 50,000 people who bought the coin collection for $19, nearly 10,000 come back a...
0 reviews,
rating : 0.00, 0 votes. Author : Brian Williams
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What Exactly is Customer Relationship Management?
The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"
From this we can lear...
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rating : 0.00, 0 votes. Author : Ian Miller
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What Do Your Clients REALLY Think of You?
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Know Thyself - Socrates
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I'd like to start this article with a test …
What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?
Yo...
0 reviews,
rating : 0.00, 0 votes. Author : Laurie Hayes
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Mastering Challenging Service Situations
During the course of everyday business, many of you encounter unsatisfied customers. How you and your staff handle these situations, will shape your service image and ultimately your bottom line. How can you best handle challenging situations? I...
0 reviews,
rating : 0.00, 0 votes. Author : Anthony Mullins
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The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways?
I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. They host chats or do online parties. They do giveaways and exchanges and it ...
0 reviews,
rating : 0.00, 0 votes. Author : Rebecca White
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Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - c...
0 reviews,
rating : 0.00, 0 votes. Author : Kathy Gulrich
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Customer Service Consultants
When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. ...
0 reviews,
rating : 0.00, 0 votes. Author : Stephanie Hetu
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Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don’t seem to get along.
• Representative Super Speedy says, “I’ve taken more calls than anyone on the team today. My average handle time is the ...
0 reviews,
rating : 0.00, 0 votes. Author : Jenny Kerwin
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Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and keep customers. Growing a profitable business requires providing exemplary customer service and products or services of exceptional value.
In the classic book, The Science of Getting Rich, Wallace D...
0 reviews,
rating : 0.00, 0 votes. Author : Steve Brunkhorst
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At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora’s box. But for the sake of argume...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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