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Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread for a 'good acountant or lawyer' seems to be 'I want someone ...
0 reviews,
rating : 0.00, 0 votes. Author : Philip Lye
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It Is All About Customer Service!
In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Forget about return on your investment, how your site looks, keywords, meta tags, ...
0 reviews,
rating : 0.00, 0 votes. Author : Matthew Keegan
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Got A Consumer Problem?
Millions of people, just like you, end up with a consumer problem that they just can't seem to get resolved. No matter what they do. Even though you are in the right, even though you are being treated improperly. You may needle and wheedle them, be...
0 reviews,
rating : 0.00, 0 votes. Author : Andrew Lawrence
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Debt Elimination Scam
May people these days have a problem with mounting debt. The average person is well below the bad credit limit and is in desperate need to fix it.
Some people are so desperate to reduce their debt that they are seeking quick and easy ways of repair...
0 reviews,
rating : 0.00, 0 votes. Author : John Parsons
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Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbor...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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Customera and Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. I...
0 reviews,
rating : 0.00, 0 votes. Author : Christoph Puetz
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Five Tips to Calm Cranky Customers
1. Tis the Season
Recognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile. It can wor...
0 reviews,
rating : 0.00, 0 votes. Author : Dina Beach Lynch
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How To Kick Your Customer Service Up A Notch!
Welcome to the inaugural issue of Human Tech Tips -- Tip #1. How do we take your customer service and kick it up a notch?
This is a big question so where do we begin?
As an overview, it's a given that the answer is three-fold: People, Process, an...
0 reviews,
rating : 0.00, 0 votes. Author : Rosanne Dausilio
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How To Keep Your Customers Coming Back -- Understanding Customer Retention
Why do some businesses offer points, stamps or every tenth coffee for free?
These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. The most recognized customer retention programs...
0 reviews,
rating : 0.00, 0 votes. Author : Tanya Beaudoin
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Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.
For instance, I warned about "in your face customer service" and "ru...
0 reviews,
rating : 0.00, 0 votes. Author : David Leonhardt
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RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its ...
0 reviews,
rating : 0.00, 0 votes. Author : John Di Frances
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The Added Value - Is YOU!
If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre’d greeted you by name...
0 reviews,
rating : 0.00, 0 votes. Author : Virden Thornton
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Oil Change Customer from Hell or Hoax; You Decide
Evacuation, "E-Vac" Oil System for Oil Changing
How do most mobile oil change companies remove the used motor oil from the crank case? Well they “Evacuate it” or in the industry we call it “E-VAC” and this means we suck it out of the dip stick tube...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn’t about the weather
In the 1970s Kmart was the retailer to beat. No matter what happened, they seemed to turn profit. Customers were loyal and prices were hard to beat. The chain was opening more store each year than some ...
0 reviews,
rating : 0.00, 0 votes. Author : Rick Weaver
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Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that ...
0 reviews,
rating : 0.00, 0 votes. Author : Michael Michaelsen
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From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore. Instead, the person we are dealing with in face-to-face r...
0 reviews,
rating : 0.00, 0 votes. Author : John Di Frances
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To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it.
First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies, dealerships, bad fish, or whatever), prepare yo...
0 reviews,
rating : 0.00, 0 votes. Author : J D Sallen
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Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over
and you build your business for life. Proven by the leader
in the industry -- Nordstrom's. Nordstrom's customer
service keeps improving and they continue to drive others
out of business ...
0 reviews,
rating : 0.00, 0 votes. Author : Catherine Franz
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Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?
The one thing about the online world you can be sure of is change.
It seems like every day there is a new technology being added
which will make the internet more accessible.
As online markete...
0 reviews,
rating : 0.00, 0 votes. Author : Douglas Titchmarsh
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Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth of this statement is as evident as the clothes yo...
0 reviews,
rating : 0.00, 0 votes. Author : John Jantsch
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What Do They Want Anyway?
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need “interested” customers. Customers ready to listen, ready to buy. So you may find yourself asking, what do they want anyway?.... and how can ...
0 reviews,
rating : 0.00, 0 votes. Author : Esther Smith
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Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like ‘Out of Site, Out of Mind’.
Your existing clients are your most important business assets. They are already aware of the exceptional products ...
0 reviews,
rating : 0.00, 0 votes. Author : Janice D. Byer
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Should I Have My Company Mystery Shopped?
I wish I had a nickel for every time someone said to me, "Oh, you do Mystery Shopping; I always wanted to do that!" I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. Bu...
0 reviews,
rating : 0.00, 0 votes. Author : Anne M. Obarski
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