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Whats Love Got To Do With It?
Customer Loyalty, we all want it. Don’t we?
Some people say it’s dead - they say that customers are fickle, that they don’t want loyalty, that they just want the lowest price and the fastest way to get it. Some say that customers have changed and t...
0 reviews,
rating : 0.00, 0 votes. Author : JoAnna Brandi
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Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money.
There are a number of ways in which one can obtain these.
People have studied the art of customer service for many years, striving to...
0 reviews,
rating : 0.00, 0 votes. Author : Murray Whelehan
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Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The question is, when will humanity catch on, or like robotic sheep will we do whatever the business shepherds tell us, no matter how bad we are treated? I am talking from firsthand interact...
0 reviews,
rating : 0.00, 0 votes. Author : Jesse Somer
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How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very few customers are loyal. Most of their loyalties lie with their bank accounts, and you can't blame people for watching their shrinking dollars. If you have regular clients, offer them an extra incen...
0 reviews,
rating : 0.00, 0 votes. Author : Sonia Colon
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Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.
Firstly - they want the core service of your business to
meet their needs. They expect your product or service to
work.
If you say you're a plumber, then the customer expects you
to fix thei...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Fairweather
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Make Your Customer Your Friend
The simplest way to describe a ‘durian’ (pronounced doo-ree-ann) is to say it’s a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.
Known as the King of Fruits, it emit...
0 reviews,
rating : 0.00, 0 votes. Author : Kit Lum
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Dont Forget your Existing Clients
Quest for new clients shouldn’t ignore those who pay the bills
Acquisition. It’s a big word in small business marketing. Companies are constantly looking at ways to draw new people to the business and generate new streams of revenue. In this quest,...
0 reviews,
rating : 0.00, 0 votes. Author : Will Dylan
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Aint We Wonderful!
It may come as a surprise to you to discover that customers don’t buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jag...
0 reviews,
rating : 0.00, 0 votes. Author : Pat Quinn
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Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you’d better give your prospect a pretty good reason to meet with you...
0 reviews,
rating : 0.00, 0 votes. Author : Bryan Brandenburg
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At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only h...
0 reviews,
rating : 0.00, 0 votes. Author : Susan Freidmann
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Find Out Where Your Firm Stands in Today’s Customer
Looking For Ways to Improve Sales and Customer Relationships?
Find Out Where Your Firm Stands in Today’s Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz
(San Rafael, CA) What could be more important than improving sales and y...
0 reviews,
rating : 0.00, 0 votes. Author : Hank Brigman
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Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
Each se...
0 reviews,
rating : 0.00, 0 votes. Author : Sean North
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Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to make a presentation to the local council at 9 am) walked into a store that sells photocopiers. They also provide a copy service. He wanted to make a back-up copy of his lengthy presentation.
The shop appea...
0 reviews,
rating : 0.00, 0 votes. Author : James Yuille
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Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in person. Customers didn’t have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given int...
0 reviews,
rating : 0.00, 0 votes. Author : Rosanne Dausilio
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Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. On days like this, try these effective tips to help you handle those difficult customers.
Don’...
0 reviews,
rating : 0.00, 0 votes. Author : Neen James
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Whats The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service beco...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
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Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. If the customer is always right, at what poi...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
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Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans – aka carbon-based units - out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it ...
0 reviews,
rating : 0.00, 0 votes. Author : Harry Hoover
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A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.
Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get s...
0 reviews,
rating : 0.00, 0 votes. Author : Peter Hunter
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Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that’s so gluey, that you never go b...
0 reviews,
rating : 0.00, 0 votes. Author : Sean D'Souza
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6 Reasons Why Complaining Customers are Golden
With Some Tips on How to Respond
Tt has probably happened to you if you own your own online business. You get an email or even a phone call from someone who is upset or unhappy with this or that about your business. Most of us don’t really care to ...
0 reviews,
rating : 0.00, 0 votes. Author : Kevin Wirth
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Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?
Really! I’m not kidding. Complaints are ...
0 reviews,
rating : 0.00, 0 votes. Author : Diane Hughes
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Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of the...
0 reviews,
rating : 0.00, 0 votes. Author : Karin Manning
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Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK 'Management Today' has three pieces, relating to the importance of listening to customers.
Susan Rice, CEO of Lloyds TSB makes it clear how vital it is for great leaders to listen and hear....
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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