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Say It With Humor
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them.
A few years back we were faced with the problem of how to handle our free water cups. It seems s...
0 reviews,
rating : 0.00, 0 votes. Author : Luana Emmons
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Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
Before I started my online business, I was just on one side... the cust...
0 reviews,
rating : 0.00, 0 votes. Author : Diane Hughes
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4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for ...
0 reviews,
rating : 0.00, 0 votes. Author : Russ Mate
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Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fi...
0 reviews,
rating : 0.00, 0 votes. Author : Garrison Wynn
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Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal t...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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Tips for Curing Bad Customer Service
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception ... poor service has become the nor...
0 reviews,
rating : 0.00, 0 votes. Author : Jill Homer
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The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's...
0 reviews,
rating : 0.00, 0 votes. Author : Tim Knox
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Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed,
you must learn how to make your customers happy.
You have to know who are your customers, what they want and
keep in touch with them and their needs.
Let me suggest to you 10 ways to succee...
0 reviews,
rating : 0.00, 0 votes. Author : I-key Benney
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How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.
1. You Are the Maitre of Your Business
Your role is take that of a maitre d’hotel. Y...
0 reviews,
rating : 0.00, 0 votes. Author : John Stanley
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Be A Resource
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your cust...
0 reviews,
rating : 0.00, 0 votes. Author : Ramona Creel
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Empowering Customer Service Vital
It never fails to amaze me how many companies have
employees who are empowered to offer former customers
wonderful incentives to lure them back, yet their customer
service representatives have the ability to offer virtually
nothing to convince ...
0 reviews,
rating : 0.00, 0 votes. Author : Anne Brady
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11 Moments of Truth
These moments come when a customer or client…
1. Hears someone else praise you or your work.
2. Likes your physical presentation (appearance, voice, and smile).
3. Is touched intellectually and emotionally by what you say.
4. Recognizes you as a ...
0 reviews,
rating : 0.00, 0 votes. Author : Sandra Schrift
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Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't the...
0 reviews,
rating : 0.00, 0 votes. Author : Erwin Steneker
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Loyal Customers Take Commitment
In today’s competitive world of retail, many stores are implementing external marketing programs designed to attract new business.
Unfortunately, the cost can be very high with little return on investment. What is often lost in the mix is the fact ...
0 reviews,
rating : 0.00, 0 votes. Author : Patricia Twitchell
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Putting The Service Back In Customer Service
The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has
your digital age company sacrificed true service in the name
of automation?
Today, finding customer support is as simple as w...
0 reviews,
rating : 0.00, 0 votes. Author : Sean Cohen
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Moments That Matter
Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town.
It was a 90-degree day, in late August. To make matte...
0 reviews,
rating : 0.00, 0 votes. Author : Mark Matteson
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Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new things or change, fear of failure or success or even...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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Developing A Customer Complaint System
Background
The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of...
0 reviews,
rating : 0.00, 0 votes. Author : Jose Sanchez
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Whatever Happened To Customer Service?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to w...
0 reviews,
rating : 0.00, 0 votes. Author : Lorraine Pirihi
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Clients…Do You Really Need Them?
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.
It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and ...
0 reviews,
rating : 0.00, 0 votes. Author : Lorraine Pirihi
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Dealing with Difficult People
1. Don't get Hooked !!!
When people behave towards you in a manner that makes you
feel angry, frustrated or annoyed - this is known as a Hook.
We can even become "Hooked" by the way people look, how they
talk, how they smell and even by their gener...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Fairweather
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Write a Business Thank-You Note
Have you seen that thing on TV where the gal tells
the nerd she wonders why he never asked her to
marry him and he stumbles and says "Thank You" and
she turns to butter?
The point of the message is that "Thank You" goes
a long way to making people ...
0 reviews,
rating : 0.00, 0 votes. Author : Mike McDaniel
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