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How to Deliver Exceptional Customer Service
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.
I always love it when company’s send thei...
0 reviews,
rating : 0.00, 0 votes. Author : Chas Brothers
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Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.
Meetings
In most organizations it’s easy to deliver additional value ...
0 reviews,
rating : 0.00, 0 votes. Author : Bryan Brandenburg
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Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
Make Customer Satisfaction Your...
0 reviews,
rating : 0.00, 0 votes. Author : Bob Leduc
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Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."
Now don't get m...
0 reviews,
rating : 0.00, 0 votes. Author : Lora J Adrianse
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Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mindset we are referring to here is to always think ...
0 reviews,
rating : 0.00, 0 votes. Author : Nick A. James
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Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title ...
0 reviews,
rating : 0.00, 0 votes. Author : Peggie Arvidson Dailey
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How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person ‘serving’ raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, “Welcome to our store, what can I help you with today?” And then listened attentively to w...
0 reviews,
rating : 0.00, 0 votes. Author : Lorraine Pirihi
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Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both. They will be provided with some additional value...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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How to Keep Customers
Who was it that said - "The customer is always right"? Well
for those of you who can't get through the day without
knowing, it was H Gordon Selfridge, the founder of
Selfridges's department store in London.
The question I want answered is; did he e...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Fairweather
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DONT Give Your Customers What They Want!
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- s...
0 reviews,
rating : 0.00, 0 votes. Author : John Payne
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10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in
satisfying it's customers. Hearing such as:-
"We're increasing our
turnover by 14% year to date"
"Our customer complaints are now less
than 4% or our transactions"
...might...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies:
15% found a better serviceproduct
15% found a cheaper serviceproduct
20% cited “lack of contact and individual attention from th...
0 reviews,
rating : 0.00, 0 votes. Author : Vera Haitayan
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Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being ...
0 reviews,
rating : 0.00, 0 votes. Author : Jason Schwartz
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One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always right? I’ll bet every one of you reading this article has a “customer service nightmare” story to tell. My most recent nightmare experience took place recently when my business partner and I...
0 reviews,
rating : 0.00, 0 votes. Author : Darcie Harris
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You MUST Sweat the Small Stuff
It's The Little Things That Make or Break a Small Business
If you make a poor impression in small things, why should customers trust you with larger ones like buying your product regularly or giving you a big order? In the last two days, I've seen ...
0 reviews,
rating : 0.00, 0 votes. Author : Adrian W. Savage
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11 Ways to Get What You Want - Be a Clever Customer!
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack because of a client’s needs?
I try to live by the 8020 rule: working from my home office 80% of the time and working onsite with clients 20% of the time. But, the past week has been the exact op...
0 reviews,
rating : 0.00, 0 votes. Author : Leila Johnson
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Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelin...
0 reviews,
rating : 0.00, 0 votes. Author : Etienne Gibbs
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More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.
The Laptop
I have a laptop which is under warranty - 5 working day turnaround they said when I rang them about ...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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4 Myths about Customer Value
The purpose of business is to create and retain a customer.
Much has been written about customer orientation, customer relationship management (CRM), Customer Lifetime Value (CLV) metrics, Customer Centric organization models, customer retention, c...
0 reviews,
rating : 0.00, 0 votes. Author : R.G. Srinivasan
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The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more
insight into your own innovation. Nobody can do it better than
you can!
A metaphor is a figure of speech in which a word or phrase
that means one thing is used to describe an object or ideas
to...
0 reviews,
rating : 0.00, 0 votes. Author : Ted Borgeas
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Is Your CRM (Customer Relationship Management) System Doomed To Fail?
“Right, People. Let’s blast out that mail campaign we’ve been planning for so long.”
It’s time to put your trusty CRM software to work; to let it earn its keep. You run a search of people and companies you want to target.
You soon realize something...
0 reviews,
rating : 0.00, 0 votes. Author : Perry Norgarb
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Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfacti...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Day
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Making Customer Satisfaction Surveys Work
Why bother?
Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win ma...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Day
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