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The Sellers Creed
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
Though I may sell my Customers what they want,
I will deliver what they need and make their lives...
0 reviews,
rating : 0.00, 0 votes. Author : Rick Beneteau
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3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do
business with you. They may not specifically ask for these
benefits. But you're losing sales if you don't automatically
provide all 3.
1. Fast Results
Prospective customers may take a long ti...
0 reviews,
rating : 0.00, 0 votes. Author : Bob Leduc
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Develop Loyal Customers for a Lifetime – part 2 (11 – 20)
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers ...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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Develop Loyal Customers for a Lifetime – part 1 (1 – 10)
Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers ...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me, it's all about the emotion. Before you deny wha...
0 reviews,
rating : 0.00, 0 votes. Author : Wallace Conway
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How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, “What is CRM?” the literal answer is, “Customer Relationship Management,” but that doesn’t really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system...
0 reviews,
rating : 0.00, 0 votes. Author : Lucy P. Roberts
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The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts
that swept the business world in the 1990’s with the promise of forever changing
the way businesses small and large interacted with their customer bases. In the
short...
0 reviews,
rating : 0.00, 0 votes. Author : Lucy P. Roberts
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Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find...
0 reviews,
rating : 0.00, 0 votes. Author : Caroline Jordan
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Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.
- No system to capture and log prospect informationcontact data on incom...
0 reviews,
rating : 0.00, 0 votes. Author : Shawn Meldrum
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Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says:
"It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your service...
0 reviews,
rating : 0.00, 0 votes. Author : Lee Hopkins
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Customer Service - Winning Customer Experiences
Winning Customer Experiences
Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that...
0 reviews,
rating : 0.00, 0 votes. Author : Megan Tough
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Marketing as a Spiritual Practice
“Marketing as a spiritual practice.” It sounds contradictory – how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn’t all about struggle, jargon, tricks or gimmicks, spiritual...
0 reviews,
rating : 0.00, 0 votes. Author : Allison Bliss
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Whats in a Name
Different people call their Customers by different names. If they don’t have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And th...
0 reviews,
rating : 0.00, 0 votes. Author : Kevin Eikenberry
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The 3 Rs of Customer Service
What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customer...
0 reviews,
rating : 0.00, 0 votes. Author : Frankie Picasso
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Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanlines...
0 reviews,
rating : 0.00, 0 votes. Author : Cathy Stucker
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Handling Angry Clients
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person.
What you should specifically do will obviously depend on what the client is angry about. ...
0 reviews,
rating : 0.00, 0 votes. Author : Shamus Brown
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Can You Profit From a Mail Order Help Line?
A lot of people are constantly thinking about starting their own business. A large majority of these people will choose mail order because of its intrinsic advantages.
Newcomers to the mail order industry normally ask the same types of questi...
0 reviews,
rating : 0.00, 0 votes. Author : DeAnna Spencer
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Ten Ways to Help You Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned. So don't.
Here are three things to...
0 reviews,
rating : 0.00, 0 votes. Author : Catherine Franz
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Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what!
I'm sorry to disagree with you. As small, honest and legitimate businesses - we have a tendency to place our product qualit...
0 reviews,
rating : 0.00, 0 votes. Author : DeAnna Spencer
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Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they’re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, h...
0 reviews,
rating : 0.00, 0 votes. Author : Sue And Chuck DeFiore
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Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of cu...
0 reviews,
rating : 0.00, 0 votes. Author : Jeanette S Cates, PhD
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Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn’t it best to know in ad...
0 reviews,
rating : 0.00, 0 votes. Author : Sue And Chuck DeFiore
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Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provid...
0 reviews,
rating : 0.00, 0 votes. Author : Kevin P. Dervin
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Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there – they serve up amazing customer ser...
0 reviews,
rating : 0.00, 0 votes. Author : Holly Powers
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