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Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtuall...
0 reviews,
rating : 0.00, 0 votes. Author : Philippa Gamse
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Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is it t...
0 reviews,
rating : 0.00, 0 votes. Author : Craig Binkley
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You Bever Know Who Youre Serving
You Never Know Who You’re Serving when customers turn irate.
I think of myself as a reasonable person. It takes a lot to
upset me, but upset I am.
A number of years ago, I bought a new television set. I had
seen a flyer from Lechmere’s that had T...
0 reviews,
rating : 0.00, 0 votes. Author : Margo Chevers
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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, special… what truly sets me apart from the rest?"
...
0 reviews,
rating : 0.00, 0 votes. Author : Eric Plantenberg
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Listening: The Foundation of Communication
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even realize that listening is a skill. People have los...
0 reviews,
rating : 0.00, 0 votes. Author : Diane DiResta
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Top 10 customer service tips
1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or ba...
0 reviews,
rating : 0.00, 0 votes. Author : Margo Chevers
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The death of customer servie
The other day a reporter call to interview me on the “Death of
Customer Service”. My first reaction was to deny that charge
and claim that customer service is very much alive and well.
But upon further thought of the service I’ve received over t...
0 reviews,
rating : 0.00, 0 votes. Author : Margo Chevers
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Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I fe...
0 reviews,
rating : 0.00, 0 votes. Author : Anne M. Obarski
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Breaking the Ice and Winning Over the Client!
Wherever you turn these days you’ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to comm...
0 reviews,
rating : 0.00, 0 votes. Author : Robert Moment
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The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don’t
have integrity, nothing else matters. -- Alan K. Simpson
If I were to ask you what attribute is the most influential
in regard to the success of a business, would you know
immediately whi...
0 reviews,
rating : 0.00, 0 votes. Author : Robert Moment
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Cultivating the Trust Factor
In today’s highly competitive economy, it is difficult to
maintain a significant market advantage based on your
professional skills alone. Developing a trusting relationship
with your clients is key to your success. No matter what business
you ...
0 reviews,
rating : 0.00, 0 votes. Author : Robert Moment
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Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don’t forget to use your time wisely.
What you w...
0 reviews,
rating : 0.00, 0 votes. Author : Sue And Chuck DeFiore
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