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Customers R Us!
It always amazes me how business people detach themselves from their customers, especially linguistically.
Customers are referred to, over and again, as “they,” as in “What are they thinking?” and “They must be crazy!”
It would make much more sense...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Are You Hearing Your Customers?
Communication is a remarkable occurrence. Could any business survive
without it? As owners or representatives of an enterprise, we spend countless
hours, funds and energy to be heard, to craft our messages, policies and
behavior in a way that w...
0 reviews,
rating : 0.00, 0 votes. Author : Andrea Feinberg
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The Three Elements of Building Long Term, Profitable Business Relationships
There are three basic elements of building long term profitable business relationships. What needs to be kept in mind is that the following process should be followed FOR EACH PROSPECT. This can result in some “extra work” but the payoff is well...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Wallace
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Customer Service is a Huge Part of Success
I know some of you are thinking... duh! But, I have been working from home for about 7 years and it still amazes me how many companies slack on their Customer Service duties. I have worked for a few Direct Sales companies as well as owing my own bu...
0 reviews,
rating : 0.00, 0 votes. Author : Angela Green
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Companies Beware: One Strike & Youre Out!
Too busy to go myself, I promised a business associate a free ticket to Europe, which was great news, making me nothing less than a hero, a real sport, and just one heck of a guy.
Then, U.S. Airways informed me that my frequent flyer miles had expi...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Im Sorry, Have I Offended You?
Most of us are conflict averse, and for a good reason. It isn’t much fun being in a fight with someone, getting physically or emotionally bruised.
So, we avoid confrontations, but we tend to overdo it. There are some occasions when confronting pote...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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A Little Something Extra For Your Clients
As a writer, editor, web designer, forum maven, etc. [boy, I sound multi-talented!] I try to give my clients aka customers a little something extra whenever or wherever possible. No, not so that they take advantage of my kindness, rather to show ...
0 reviews,
rating : 0.00, 0 votes. Author : Matthew Keegan
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Customer Satisfaction Test: Will They Buy Again, Right Now?
Athletes who are having banner years instruct their agents to renegotiate their contracts right away, to wangle lucrative extensions, extra years of gravy, because when you’re hot, you’re hot.
Technically, their teams have no duty to come back to t...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Cooperation Is The Key To Effective Communication
Why is communication so important? It is important because it is the mortar which keeps our society together. Without the ability to communicate, we would not be able to create a civilized society which offers order and stability necessary to impro...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Hahn
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After Christmas World Class Customer Service is Needed
Every business makes promises to customers. Those promises are put to the test in a peak season. All businesses have peak seasons and have to make good on their promises. Tomorrow is the start of the peak season for customer service personnel wh...
0 reviews,
rating : 0.00, 0 votes. Author : Larry Galler
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How to Build Customer Relationships
Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever revisiting.
Small, local stores, retailers, an...
0 reviews,
rating : 0.00, 0 votes. Author : Jennifer McGroary
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Want Customer Satisfaction? Get Mildly Angry
In late October I asked the furniture refinisher when he expected to have my table repaired. He said, "We're promising deliveries for Christmas."
By the end of January, I had heard nothing, so I called to cancel the job and to ask him to return my ...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Managing Customer Contacts
You work extremely hard to attract customers for your business. Once you have them, managing your customer contacts can help you keep them from jumping to competitors.
Customers – The Key
Today’s market is cutthroat. Retaining customers and finding...
0 reviews,
rating : 0.00, 0 votes. Author : Halstatt Pires
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I Beg Your Pardon
The woman tapped her foot as she waited for assistance. The young man continued his personal conversation on the phone. The woman cleared her throat. He glanced in her direction before turning his back.
“May I have some help, please?” she asked....
0 reviews,
rating : 0.00, 0 votes. Author : Vivian Gilbert Zabel
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Customer Complaints: Do it Right
At a time when shopping is big as well as returning items, we find items that don’t work or live up to our expectations. Rather than just complain, do something about it. It might surprise you. I bought two items that came with a pen and the pen di...
0 reviews,
rating : 0.00, 0 votes. Author : Meryl K. Evans
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Sure Fire Ways To Drive Customers Away!
Call it a blind spot. Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.
When I observe such practi...
0 reviews,
rating : 0.00, 0 votes. Author : Eileen McDargh
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Customer Service - The Ins And Outs
Customer Service is the big topic of discussion wherever you go!! It’s all about customer service and how you are treated in the business world.
When you work in the customer service field for so many years you learn and you expect to be treated in...
0 reviews,
rating : 0.00, 0 votes. Author : Sandra Valente
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How to Build Repeat Business, Testimonials and Referrals
How Do You Score with your Clients?
Your clients will verbally and silently let you know how you are performing. Do they routinely give you repeat business, testimonials, and referrals to others?
The only way to accomplish the above is to initiall...
0 reviews,
rating : 0.00, 0 votes. Author : Elinor Stutz
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Clients and Potential Clients - When Should We Say, No?
As free agents, independent professionals, and freelancers, it is when we don’t have a current project with the income rolling in that we are tempted to say “yes” to almost any offer that comes our way. I suggest that we take our time to consider t...
0 reviews,
rating : 0.00, 0 votes. Author : Chris King
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5 Reasons Why Your Potential Customers/Clients Are Just Not That Into You
What gives? You have a stunning website with an audio intro and newsletter sign-up, but no one is buying from you. Maybe you’re wasting your time on the wrong target market or maybe you are sending the wrong message to your potential customersclie...
0 reviews,
rating : 0.00, 0 votes. Author : Marie Roker
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How To Build Good Customer Relationships
What’s the one thing starting now that you could start doing,
stop doing, or change that would have a dramatic impact on your
client relationships? It’s an excellent question and I hope you’ll take a
moment to consider your response. It sometim...
0 reviews,
rating : 0.00, 0 votes. Author : VM Dedhia
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How To Spark An Endless Cycle Of Growth
The average U.S. company loses approximately fifty percent of its customers within five years of its inception. Because of the Internet businesses today have to play by new rules. Customers are more fickle than ever and they have more choices than ...
0 reviews,
rating : 0.00, 0 votes. Author : Joe Love
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Love - The New Business Secret Weapon
"Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated." -- B.C. Forbes, founder of Forbes magazine
F...
0 reviews,
rating : 0.00, 0 votes. Author : Wes Hopper
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The Unbeatable Laws Of Customer Service
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about po...
0 reviews,
rating : 0.00, 0 votes. Author : Eric Garner
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