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Getting Indecisive Prospects to Become Paying Clients
Imagine you’ve worked hard to market your services; you’ve attracted a prospective client, set up a “sales conversation” and gone through the whole sales process. Great job, but sometimes, no matter how hard we try, prospects don’t always sign up o...
0 reviews,
rating : 0.00, 0 votes. Author : Fabienne Fredrickson
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How to Manifest All the Clients You Need
I’m known in the marketplace as someone who takes a no-nonsense, no-excuses approach to marketing and getting clients, meaning, I do what it takes, and create systems for everything so that I’m always marketing. (By the way, my clients now do the s...
0 reviews,
rating : 0.00, 0 votes. Author : Fabienne Fredrickson
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Customer Retention Secret: Make An Offer They Can Refuse!
How can we consistently and cost-effectively exceed customer expectations in order to earn repeat business?
This is the challenge many organizations face, especially as competition increases. Smart companies have come up with a novel answer, a low-...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Introducing Merit-Pay Into Customer Service
There have been, perhaps, six critical conversations I’ve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express.
I had just completed a successful, nationwide training pr...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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Stimulate Customer Curiosity
Want to get prospects to read all of your marketing message? Want to generate interest and motivate them to action? Awaken their curiosity!
A great example of this is the direct mail package put out by Boardroom Publications. They offer exciting ne...
0 reviews,
rating : 0.00, 0 votes. Author : Cathy Stucker
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Dear Sirs -or- Is Anybody Home?
You've read all about the all-important need to provide quality customer service - follow up - if you're selling ANYTHING online (or off).
Now, before you groan and flip further into this
ezine, take a moment and read on!
Customer service CAN and D...
0 reviews,
rating : 0.00, 0 votes. Author : Theresa Cahill
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Which Customers Are Worth Your Time?
How’s business?
Overflowing with customers?
Thought not.
Then why are you ranking your prospects to determine which ones to go after and pushing away smaller customers you think aren’t worth it? That’s as silly as only playing the lottery when the...
0 reviews,
rating : 0.00, 0 votes. Author : Tom Richard
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The Unplugged Customer
At the end of this month, my television is going dark. I’m canceling my satellite TV contract, having fulfilled my one-year obligation.
I phoned my provider’s service department, to make sure I was living up to my end of the bargain. I can’t tell y...
0 reviews,
rating : 0.00, 0 votes. Author : Dr. Gary S. Goodman
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How My Bank Tried To Keep Me As A Customer
In short, my bank made bit of a mess of opening a new business account for me. And I waited for about 6 weeks before I eventually received a paying in book and cheque book.
They also told me that I wouldn't be able to see this account along with m...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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The Sushi Effect - How a Supermarket Loses a Customer
I didn't intend to change to another supermarket.
For the last 18 years my family has used the same supermarket.
It's less than half a mile from our home. It sells almost every food item that we need. We buy our petrol there, our newspapers, post...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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Five Essentials of Customer Service for Web Hosts
If you've been in the web hosting business for any length of time, you will already realize that keeping your servers humming along smoothly is only half of the equation. The other half is customer service. No matter how well your technology works,...
0 reviews,
rating : 0.00, 0 votes. Author : John Pierce
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Company Policy Does More Damage to Customer Service Than Anything Else
As a customer service consultant I see things across many companies that most companies don’t see while working inside the company.
o Company Policy
One of the biggest problems is “company policy.” Many company policies are structured to protect t...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Boyer
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Customer Service - Not the Guru Way, but Three Simple Steps!
You can spend a fortune on having someone come and tell you how to deliver customer service, or you can do much more, for much, much less. There are three easy steps.
It's just that having a tub-thumping guru on hand to do some extraordinary things...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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You Have Rights Too
For three days the temperature hovered around ninety five degrees, not terrible in the shade with the breeze, but insufferable inside. We live on a budget so we just put up with the heat and our broken central air conditioner. It clicked and humm...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Hoffman
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Customer Service - How to Have Happy Customers
Happy customers are the lifeblood of every successful business. The secret to getting and keeping such customers is to have an H.C.A.P involving both customers and retail sales team members. This Plan can work for you. It's well worth a three mo...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Little
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Customer Service - Let Me Show You How To Get Loyal Customers
Your quest for loyal customers can center on a three part plan to get customers to consider themselves part of your club. The plan commences when you introduce a highly effective C.E.P.
Customer Education Program
Your first tool in the plan is de...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Little
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Customer Service - Secrets of the Professionals
Customer service secrets of the professionals, which you can easily adapt and apply for yourself, center on a passionate
desire to measure, control and improve your team's performance.
These suggestions will get you started. As you begin, consider...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Little
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How to Calm Cranky Customers Without Blowing Your Stack
There isn't a day that goes by that I don't hear another small business owners complaining about some of the customers they have to do business with. Some of them REALLY are legitimate complaints, but after listening to 100's of different complaint...
0 reviews,
rating : 0.00, 0 votes. Author : Kim Haas
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Customer Relationships Within the Evolved Organization
Sustainable business practices are emerging as a priority within forward thinking organizations. These practices apply to many dimensions of the organization, ranging from minimizing waste to encouraging employees to telecommute.
Building sustainab...
0 reviews,
rating : 0.00, 0 votes. Author : Kimberly Kingsley
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10 Tips for Improving Customer Service and Keeping More of Your Customers
1. Customer service is all about customers’ needs first and your needs second.
If your customers expect a response from you in 24 hours and you always respond much later, that’s putting your needs first and their needs second.
2. Customers are l...
0 reviews,
rating : 0.00, 0 votes. Author : Windsor Pennicott
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Customer Service - Profit from Keeping Customers
Customer service needs to have the goal of helping you profit from keeping customers. Keeping customers needs to be a priority because gaining new ones is more expensive. You can decrease new customer marketing costs and increase profits by follow...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Little
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7 Keys Strategy to Earn Customer Loyalty
The key of your business success is building customer loyalty as well as holding on existing customers is as important as soliciting new customers to keep feeding your list with fresh subscribers. Customer loyalty is the key to your business growth...
0 reviews,
rating : 0.00, 0 votes. Author : Gley Yahya
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5 Simple Tips for Dealing with Nasty Customers
If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjur...
0 reviews,
rating : 0.00, 0 votes. Author : Jason Tarasi
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Drawing the Line on Rude Customers
I know, I know . . . the customer is always right . . . or at least should be treated as if they’re always right. But, when and where do you draw the line?
The question comes up after talking to a frontline sales person, Ted. A few days ago, he had...
0 reviews,
rating : 10.00, 1 votes. Author : Don Doman
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