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No Vacancy for Customer Service
When I first started staying at the Neptune Motel, they had a decent continental breakfast with a good selection of donuts, bread for toast, muffins, fresh fruit and more. My favorite items where the orange juice and the little packets of Carnation...
0 reviews,
rating : 0.00, 0 votes. Author : Justin Tyme
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How To Beat Those Automatic Telephone Answering Systems
Surely one of the biggest bugbears of the modern age are those automated telephone answering systems that try to answer your telephone calls, but rarely actually do. It seems to make no difference whether you are trying to speak to your bank, a uti...
0 reviews,
rating : 0.00, 0 votes. Author : David Carter
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Battling with Customer Service: How to Win the War, Part 2 of 2
If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. Follow these last five steps and you’ll be on track to bending the minds of customer service representatives...
0 reviews,
rating : 0.00, 0 votes. Author : Gwendolyn Lee
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The Eight Rules of Good Customer Service
If the Bill of Rights was written today, it would likely include the right to complain.
Americans love to complain, but who can blame us? For the most part, customer service has been heading downhill as companies try to cut costs by outsourcing, of...
0 reviews,
rating : 0.00, 0 votes. Author : Manik Thapar
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Live Operator vs Voicemail
Specialty Answering Service, the leading internet based live operator answering service, released today an independent study showing the ineffectiveness of voicemail versus call center applications. This brief synopsis article and the results herei...
0 reviews,
rating : 0.00, 0 votes. Author : Todd Cardin
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Customer Service -The Truth About Lifelong Loyal Customers
Your customer service policy can attract loyal customers who remain for a lifetime. Here is a policy tried and tested for more than 25 years. The truth is customers want three things.
Employ Nice People
The head of Nordstrums once said you can tra...
0 reviews,
rating : 0.00, 0 votes. Author : Kenneth Little
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Who Comes First: The Customer or the Customer?
I was waiting for my fast-food breakfast while my cohort of four little girls scurried over the indoor Big Toy.
"They're sure taking their time today," grumbled the man next to me. He wasn't talking about my granddaughters.
He was wearing a purple ...
0 reviews,
rating : 0.00, 0 votes. Author : Don Doman
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A Different Approach to Sending Holiday Cards to Your Customers
Want to be startled? Don't send a holiday card to one of your clients, but ask him, a week after New Year's, "Did you get my holiday card?"
"Why, sure," your client will say. "Thanks for that." What else can he say? He got dozens of holiday cards f...
0 reviews,
rating : 0.00, 0 votes. Author : Liz Ryan
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Battling with Customer Service: How to Win the War, Part 1 of 2
A call to customer service can be an infuriating ending to a frustrating experience. You’re upset and looking for empathy, but all you encounter is disappointment. Could Company X have done something differently? Probably, but if you follow thes...
0 reviews,
rating : 0.00, 0 votes. Author : Gwendolyn Lee
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Seven Ways to Make Your Customers Feel Important
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you...
0 reviews,
rating : 0.00, 0 votes. Author : Kevin Eikenberry
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Delighting Customers - Three Solutions to Make the Difference
Customer service is the holy grail of most service and product organisations. Yet there are three basics that are vital to go further - to delight your customers...
The radio show I was listening to was debating the reasons for rude and offhand cus...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Haworth
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Business Coaching Tips - Customer Satisfaction Improvement Plan
Pro-active Strategies
Actively look at implementing some of these proactive strategies:
1. Supplying better quality goods or over-servicing
2. Ensuring speedy delivery. If a customer orders today by direct mail, they
are a...
0 reviews,
rating : 0.00, 0 votes. Author : Peter Hickey
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Can You Help Me? The Hidden Customer
I was an assistant manager for a major consumer electronics chain, and I was where you would expect an "assistant" manager to be, doing what you would expect an "assistant" manager to to do. I was on top of a ladder, less than ten minutes before c...
0 reviews,
rating : 0.00, 0 votes. Author : Donovan Baldwin
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If You Never Do Customer Service Training, Do This
What's the problem with customer service? Everywhere you look, customer-facing employees are surly and undertrained. It's not even their fault, half the time: they're underpaid and unsupervised, more often than not.
And companies vow to change the ...
0 reviews,
rating : 0.00, 0 votes. Author : Liz Ryan
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Web-Based Learning Management Systems Deployed in Customer Support Settings
In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.
What is a learning...
0 reviews,
rating : 0.00, 0 votes. Author : Dave Boggs
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My Clients will Keep Coming Back Surely? Heres How to Encourage Them
Building Customer Loyalty is always difficult if you find that your clients come one and you never seen them again – you are sadly losing money. It costs far more to obtain a new customer than it does to sell more to your existing customers.
The...
0 reviews,
rating : 0.00, 0 votes. Author : Lee Lister
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Using Christmas to Keep in Contact With Your Customers
The end of the year is fast approaching. I remember that years back I would take a couple weeks in December and just solidify my relationships with my buyers and sellers. I know that we are a little early right now but it is a good time to plan as ...
0 reviews,
rating : 0.00, 0 votes. Author : Bill Nadraszky
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Are You Boring Your Customers?
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Cli...
0 reviews,
rating : 0.00, 0 votes. Author : Lynn VanDyke
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Tips on Dealing with an Upset Customer
From time-to-time you will come face-to-face with a customer that isn't happy with your service.
At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an "upset"...
0 reviews,
rating : 0.00, 0 votes. Author : Charles Carter
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Another Marketing Insensitive
Approximately two years ago I first wrote about “Marketing Insensitives.” At the time, I had received a call from a telemarketer offering me some “marketing insensitives” to purchase a product. Yes, she really said this! She was not being clever; s...
0 reviews,
rating : 0.00, 0 votes. Author : Wendy Weiss
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Company Policy Does More Damage to Customer Service Than Most Anything Else
As a customer service consultant I see things across many companies that most companies don’t see while working inside the company.
Company Policy
One of the biggest problems is “company policy.” Many company policies are structured to protect the ...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Boyer
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Customer Retention - Do You Know Who They Are?
If you saw dollar bills blowing in the parking lot, you'd run out after them.
But every day, business owners and managers let their hard earned money go right out the door and don't even know it.
It leaves due to lack of attention, lack of focus an...
0 reviews,
rating : 0.00, 0 votes. Author : Cary Weston
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Poor Customer Service = Deal Breaker
One of the first signs of a sinking ship in business is poor customer service. To magnify this fact, when customers are not satisfied with the level of service they receive after the sale, poorly handled relations can reverse all the effort and ex...
0 reviews,
rating : 0.00, 0 votes. Author : John Dir
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Magnificent Force of a Smile in Business
A Chinese proverb says that the person who can not smile should not set up a shop. There are some proverbs which not only reflects the pleasant but also the bitter truths of human world. Would you like to buy from a shopkeeper who is rude or lose...
0 reviews,
rating : 0.00, 0 votes. Author : Anandrahi JS
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