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An Insinscere Smile Is Better Than A Sincere Frown
The other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls by throwing the correct amount into the basket, thereby saving a few seconds. But this time I didn’t ha...
0 reviews,
rating : 0.00, 0 votes. Author : Larry Galler
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Liquor Control System:The Wireless World of Liquor
The scene is typical. You walk into your favorite tavern, peer through the smoke filled room and saddle on up to the bar. You ask the bartender for a Jack Daniels. He pours your glass about three quarters of the way full. “Don’t cheat me Joe.” you...
0 reviews,
rating : 0.00, 0 votes. Author : Justin Grover
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Revolutionary Approach to Customer Service
Why? Despite unfulfilled promises from companies, long waits,
cold treatment and delayed return calls by customer service
staffs, customers rarely complain and keep coming back to
your business, provided your competitors are not doing any
bette...
0 reviews,
rating : 0.00, 0 votes. Author : Marithe Milano
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Thank Goodness for Customer Complaints
Feedback
If I was thinking of buying stocks and shares in a company - or more
importantly buying products from them - I would try to find out how good they
are at dealing with customer complaints. Many companies groan at the thought of
complaining...
0 reviews,
rating : 0.00, 0 votes. Author : Vernon Stent
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The CRM Will Give You the Customer Knowledge You Need
In today's competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing and integrating a software package designed to support CRM processes.
Customer Relationship Management...
0 reviews,
rating : 0.00, 0 votes. Author : S. Maurer
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Hot Buttered Customer Service
"Sixteen squirts."
I didn't know what my wife was talking about. I was busy counting out money for my popcorn at the AMC refreshment stand. "He put sixteen squirts of butter in your popcorn," she answered my confused expression.
I looked over as th...
0 reviews,
rating : 0.00, 0 votes. Author : Don Doman
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What if Every Company Gave Great Service?
As a customer we have all come across business establishments where we received good customer service and occasionally when that service is great it really stands out. Today even good customer service stands out, because we seldom get that very oft...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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How To Increase Your Income
Why on earth would you want to run an event for your business? Events take a lot of organizing and publicity, not to mention the time you might not have and, depending on what you want to do, they can also cost quite a bit of money.
So is it really...
0 reviews,
rating : 0.00, 0 votes. Author : Scott Morris
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Customer Service Policy Geared For Excellence
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will be...
0 reviews,
rating : 0.00, 0 votes. Author : Alicia Smith
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Career Advice: Success Requires Management of Change
Change is certain and constant. Benjamin Franklin would have been wise to add
"change" to his adage that "death and taxes are the only certainties of life."
We are inundated every day with new relationships, new ways to do things, new
expectatio...
0 reviews,
rating : 0.00, 0 votes. Author : Ramon Greenwood
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3 Common Customer Objections: What They Mean and How You Should Respond
Just because a customer questions your price or a feature of your product DOESN’T mean that they aren’t interested in buying it! As a salesperson, you must learn the meaning behind your customers’ objections in order to respond appropriately and t...
0 reviews,
rating : 0.00, 0 votes. Author : Tom Richard
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Customer Support: What Does Yours Say?
Whether you are talking about customer support software or you are talking about those employees that answer the phones, what does your customer support say about you? It should portray to the customer that you are dedicated to them and that you w...
0 reviews,
rating : 0.00, 0 votes. Author : Leon Chaddock
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Read This Article If You Are Frustrated
Have you recently had someone listen to a problem of yours, a situation which made you angry or a complaint that you had made and then they say; “I understand your frustrations, but you must understand that...” Isn’t it funny? Silly humans, they ac...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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Business Yoga
Have you ever talked to a service provider and thought they were wrong for you? Then you talked to your colleague and they raved about them. So you went down the path of hiring them and found them to be the “service provider from hell”. This is ...
0 reviews,
rating : 0.00, 0 votes. Author : Siva Parvati
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CRM Vendors Plows Rapidly Adding Analytical Capabilities
One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the organization that is deploying the system.
CRM vendors plows rapidly adding analytical capabilities to t...
0 reviews,
rating : 0.00, 0 votes. Author : S. Maurer
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How To Lose A Customer In Ten Easy Steps
Certainly, we’ve all observed the scene unfold: A salesperson behaving in a fashion that indicates he or she desperately wants to lose their customer. You know, that behavior that reminds you of a hungry bear stalking spawning salmon. Unfortunately...
0 reviews,
rating : 0.00, 0 votes. Author : Terry Wisner
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What Is Real Customer Service?
On Tuesday I walked into a store and was browsing around for a particular product. The store didn't have it. I approached a customer service representative and asked them where I could find the item.
After receiving some blank stares, I was told ...
0 reviews,
rating : 0.00, 0 votes. Author : Anthony Bloch
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Complaints in Your Business
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about the same perceived problem, then the businessperson ought to stop and consider the source of both compla...
0 reviews,
rating : 0.00, 0 votes. Author : Lance Winslow
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Do You Really Know How to Treat Your Customers?
I’m sure you’ve learned about taking away your customers risk by offering a money back guarantee. But, putting yourself on the line with a money back guarantee can be a little scary. I’m sure you’re thinking that people might take advantage of yo...
0 reviews,
rating : 0.00, 0 votes. Author : L A Parmley
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Customer Testimonials - The Power of Having Others Tell Your Story
Being in business is all about developing some level of trust with customers. In order to sell a product or service, there must exist a small amount of trust or there's no way in this world anyone would hand over their hard earned money. Given the ...
0 reviews,
rating : 0.00, 0 votes. Author : Chestin Salisbury
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How to Get Customers
A satisfied customer brings ten more. This old law of business is often forgotten by business people to earn some quick buck. Many companies still believe in the policy of ‘plunder with a tongue of honey’. Such companies are actually legal thugs a...
0 reviews,
rating : 0.00, 0 votes. Author : Anandrahi JS
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How to Make Your Business Thrive in the 21st Century
The following story is related to my particular business field, but you will see how it relates to all businesses. After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Jerard
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Dealing With Difficult Customers
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden opportunity to shine.
Think of it this way… it’s e...
0 reviews,
rating : 0.00, 0 votes. Author : Mary Eule
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