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Learning Superior Customer Service Skills
Is customer service a department in your company? Is customer service simply the title of an order entry department? Is customer service an empty shell, long on rhetoric but short on delivery? Does the term customer service actually mean anything, ...
0 reviews,
rating : 0.00, 0 votes. Author : Daniel Sitter
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Whats the Difference Between a Delighted Customer and a Satisfied Customer?
Most people think that “just turning up the effort” a bit is all that it takes to truly Delight a customer. They believe that customer satisfaction is a linear relationship, the more effort, the more you put into it the happier the customer. That j...
0 reviews,
rating : 0.00, 0 votes. Author : Alan Boyer
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Identify, Acquire, and Retain Customers with a CRM
Customer Relationship Management CRM is a way to identify, acquire, and retain customers, a business' greatest asset. Research has shown that companies that create satisfied, loyal customers have more repeat business, lower customer-acquisition cos...
0 reviews,
rating : 0.00, 0 votes. Author : S. Maurer
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What is Great Customer Service
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
In the...
0 reviews,
rating : 0.00, 0 votes. Author : Daryl Des Marais
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Think Positive - Care for Your Customers
You may publish this article in your ezine, newsletter on
your web site as long as the byline is included and the
article is included in it's entirety. I also ask that you
activate any html links found in the article and in the
byline. Please s...
0 reviews,
rating : 0.00, 0 votes. Author : Abe Cherian
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Do You Need An Answering Service?
It is nothing short of annoying when a person does not have an answering service. Let’s face it. In this day and age, everyone should be able to manage at least an answering machine, right? When it comes to business transactions, it is even more...
0 reviews,
rating : 0.00, 0 votes. Author : Leon Chaddock
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The New Virtual Office Worker
In today's marketplace the need for outsourcing is becoming more and more apparent. As stresses increase, bank accounts decrease as these gas tanks are becoming expensive to fill.
But it's not just the price of gas anymore; often it's facing bad we...
0 reviews,
rating : 0.00, 0 votes. Author : Johan MacLeod
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Heroic Customer Service Ensures Lifelong Loyalty
The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impres...
0 reviews,
rating : 0.00, 0 votes. Author : Steve Singleton
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Hosted CRM: What is it?
When hosted CRM was first introduced, concerns were voiced about its drawbacks: the lack of customization, integration with other applications, support, third party storage, control over data control and the performance of service reps - not to men...
0 reviews,
rating : 0.00, 0 votes. Author : David Cowgill
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Is Your CRM System Destined To Fail?
It’s time to put your trusty CRM software to work; to let it earn its keep. You're about to blast an email out to several thousand potential customers. First you run a search of people and companies you want to target. You soon realize something’s ...
0 reviews,
rating : 0.00, 0 votes. Author : David Cowgill
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Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service
program and broke for lunch. Knowing that the restaurants
in the area had much to desire as far as service I gave the
students an extra fifteen minutes for lunch.
Sure enough a group of f...
0 reviews,
rating : 0.00, 0 votes. Author : Ed Sykes
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Improving Customer Service: A Role Model If Youre Already Good
You may be the leader in your industry, already well known for delivering top customer service. You may be experiencing the meaning of the truism, “It’s lonely at the top.” When your company looks around for a role model, for inspiration to go even...
0 reviews,
rating : 0.00, 0 votes. Author : Steve Singleton
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Five Secrets to Showing Your Customers You Really Care
During our recent online poll, we asked the following
question:
What upsets you the most when receiving poor customer
service?
Eighty percent of the poll participants said the “I don’t care
attitude” of the person serving them upsets them the most....
0 reviews,
rating : 0.00, 0 votes. Author : Ed Sykes
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Leave Your Buts Behind for Great Customer Service
How many times have you heard something similar to this in
a customer service situation?
Customer: “Why don’t you just do it this way, and it will
take care of the situation.”
Customer Service Person: “I understand what you are
saying, but we can t...
0 reviews,
rating : 0.00, 0 votes. Author : Ed Sykes
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Customer Service Hell
When I am referred to the customer service department of a large company I let out a big groan. The dreaded customer service department is often a clearing house for questions and complaints. This is a typical telephone conversation I have had with...
0 reviews,
rating : 0.00, 0 votes. Author : Vernon Stent
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Top 10 Questions About Customer Service and Business
Question 1: Is it true that the client is always right?
Answer: Yes. The customer is always right. The customer’s perception is reality.
Question 2: If the client is always right, does it mean the service provider is always wrong, even if they have...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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Leadership and Customer Service – is There a Link?
It’s your first day in a new job.
This is the job that you really wanted. The one that you saw advertised and immediately knew was for you. The one that you spent hours crafting an application letter for. The one that required you to beat all th...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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7 Simple Steps to Help You Resolve Complaints and Delight Your Customers
I’ve recently been working with a small business close to where I live. It’s an accountancy practice. It’s a great little business. Super people, working very hard and really trying hard for their customers. However, every once in a while they ...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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Dont Just Stand There with that Stupid Smile on Your Face!
7 simple steps to help you resolve complaints and delight your customers. Discover how to "Dazzle Right".
I recently visited a local shop that sells computer equipment.
For a few minutes I was left sitting at a desk whilst the assistant went off to...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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Dial One if You Have Your Credit Card Handy
Dial one if you have your credit card handy and would like to speak to an intelligent person, in your own country, who can really help you!
I've recently have had some incredibly bad experiences when I have tried to phone some very well-known banks...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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How to Turn Customer Complaints Into Gold
Did you know that marketing isn't only about getting your clients or customers? It's also about KEEPING them, and keeping them happy. That's a big key to growing your business, because not only will those customers themselves keep coming back to yo...
0 reviews,
rating : 0.00, 0 votes. Author : Alexandria K. Brown
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