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Fun Email Quiz
Are you creating a positive, professional impression when you email your co-workers and customers? Or, is Miss Manners shrieking in horror every time you hit the send button? Are you being efficient and effective when you send messages, or are yo...
0 reviews,
rating : 0.00, 0 votes. Author : Kelly Watkins
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Customer Service Week - Wear Red Pants!
Why?
Why should you bother?
A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago.
1. A 5% improvement in customer retention could add between 25% and 125% to your bottom...
0 reviews,
rating : 0.00, 0 votes. Author : Derek Williams
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Would You Like FRIES with That? Giving Customers What They Love
It used to be hard to buy books from Foyles, the world-famous bookshop in London's Charing Cross Road. The building was a warren; the layout was haphazard; staff were hard to find. To buy a book, you had to queue twice -- once to pay and get a rece...
0 reviews,
rating : 0.00, 0 votes. Author : Charles Kingsmill
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Hey, Billy Goat Gruff! Are Ya Sayin What Yur Sayin?
From the Eye of the Potato: Train the people that deal with your customers.
I called a support number the other day—I got the message! A recorded female voice said that I must call during a certain time period and "goodby."
My first impression was...
0 reviews,
rating : 0.00, 0 votes. Author : John T Jones, Ph.D.
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Heroes Take Care of Customers Even If Theyre Wrong
It has been said, and I was taught it as a young teenager in my aunt's small hotel in Dublin, Ireland, that the customer is always right. While trying hard to accept this philosophy (With my aunt, it was a dogma!), l can still recall incidents that...
0 reviews,
rating : 0.00, 0 votes. Author : John Madden
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Justifying a Help Desk
It seems that every time businesses decide to cut down on expenses, they always seem to focus on the Help DeskIT department. IT Managers are very often asked to work with outdated software, understaffing and an ever- increasing backlog of calls an...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Smith
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Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local
craft store with one mission in mind – purchase velvet
covered coloring panels called fuzzy boards. Little did we
know this simple trip would turn into such an adventure.
The store adverti...
0 reviews,
rating : 0.00, 0 votes. Author : Joy Fisher-Sykes
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How to Handle Irate Customers
Customer service would be one of the most difficult positions in a company mainly because the majority of people miss the point of it. You see the definition of customer service is servicing customers. Normally, when a client calls your hotline or ...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Smith
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Clearing Your Backlog Of Calls
So you’re finally at the point where business is booming and you’re getting dozens of calls and emails per day from customers, potential or existing, wanting to either ask a question about your products or report a fault in one they’ve just purchas...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Smith
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Boost Business With Two Simple Words
The economy is unpredictable. War is raging. People around the globe are expressing a renewed interest in re-evaluating priorities and rumor has it that humankind is embarking upon a major shift in consciousness. These are just a few of the reas...
0 reviews,
rating : 0.00, 0 votes. Author : JoAnna Carey
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Building Client Rapport by Spoiling Them
Massage Therapists are always looking for new ways to build their clientele. Finding unique ways to reach your existing clientele is what makes them remember you and tell others about you. Here are three easy, unique ways to build client relationsh...
0 reviews,
rating : 0.00, 0 votes. Author : Colleen Holloway
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A Guide For Customer Service Training Tools
Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any bu...
0 reviews,
rating : 0.00, 0 votes. Author : Bob Hett
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The ABC of Superior Customer Service
If you want your front-line staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Superior Customer Service.
A is for Attention to Detail. Because when customers know you care passionately about...
0 reviews,
rating : 0.00, 0 votes. Author : Eric Garner
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Put Your Angry Customer at Ease
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
However, this responsibility, like so many others we must face on a daily basis, just c...
0 reviews,
rating : 0.00, 0 votes. Author : Jay Conners
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They Cared: The Story of Delta Air Lines and Katrina
As we watched the horrific pictures of the Katrina victims in various parts of the gulf, and in particular the sad and sometimes infuriating pictures of those stranded in New Orleans, it never occurred to me that there would be anything good we cou...
0 reviews,
rating : 0.00, 0 votes. Author : Lawrence D. Elliott
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Ten Online Customer Service Tips
Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properl...
0 reviews,
rating : 0.00, 0 votes. Author : Andrea Wilson
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Customer Loyalty
By nature loyalty is fleeting. It is built on the strength of the relationship between a customer and a business.
Fill in the following blanks. My favourite drink is ……………… My
favourite shirt colour is …………….. I would buy ………………… for a gift
for...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Hathaway
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Can You Use Customers Names Too Many Times?
When I worked in guest services at The Ritz Carlton, I noticed some employees had a tendency to overuse guests' names. Unfortunately, after a certain point, it worked in reverse. (Especially in conversations under 7 minutes)
Name overkill doesn't...
0 reviews,
rating : 0.00, 0 votes. Author : Scott Ginsberg
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Three Ways to Improve Your Help Desks Reputation
I recently did some consulting for a large retail company and sat in with their help desk department, which was probably the worst I have seen in my 10+ years in business. This was an internal help desk, with the end-users being employees from the ...
0 reviews,
rating : 0.00, 0 votes. Author : Paul Smith
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The Power of Knowing Your Customer
Often times we believe the depth of our customer does not extend beyond that of the business they do with us.
In fact, it goes way beyond that. People love to talk about themselves, and if you take the time to talk to your customers about non-busin...
0 reviews,
rating : 0.00, 0 votes. Author : Jay Conners
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Great Customer Service: Do You Use This Essential Tool?
Are your customers thrilled by the way your employees interact with them? Learning the answer to this question can literally change the future of your business.
Please understand that your customers do NOT deal with your business because it is jus...
0 reviews,
rating : 0.00, 0 votes. Author : Stephen Steckly
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Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.
1. Listen
When a customer comes to you with a c...
0 reviews,
rating : 0.00, 0 votes. Author : Jay Conners
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Customer Service Leads to Customer Loyalty
All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.
Your customer doesn’t want to be treated like another statistic along an assembly line. They want to be t...
0 reviews,
rating : 0.00, 0 votes. Author : Jay Conners
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