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What is Customer Relationship Management (CRM)?
Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare ai...
0 reviews,
rating : 0.00, 0 votes. Author : Rasmus Nielsen
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7 Essential Elements of Leading Change
In my practice as an organizational effectiveness consultant, the most frequent phone call I receive involves clients and prospective clients asking how to overcome resistance to change in their organizations.
Throughout my book, Strategic Organiza...
0 reviews,
rating : 0.00, 0 votes. Author : Michael Beitler
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Top 7 Reasons New Hires Resign
You spent time combing through hundreds of resumes. You selected the three best candidates and had a team of people interview them. After collecting their opinions and performing background checks and references, the employee started. One month ...
0 reviews,
rating : 0.00, 0 votes. Author : Rick Weaver
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Is Your Door Really Open – Or Just Blowing in the Wind?
How many of us know managers who proudly proclaim their open-door policy? Although I have no scientific evidence, I believe that those who claim most loudly that they have an open-door policy have employees who use it the least.
The little white tr...
0 reviews,
rating : 0.00, 0 votes. Author : Sally White
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Call Center Killers and How To Prevent Them
To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.
Three Areas of F...
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rating : 0.00, 0 votes. Author : Greg Meares
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Empowering Your Manager
"So much of what we call management consists in making it difficult for people to work."
- Peter Drucker
Managing is often equated with controls rather than leading and developing a business. The manager feels more comfortable and secure when they...
0 reviews,
rating : 0.00, 0 votes. Author : R.G. Srinivasan
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Virtual Assistants: What Can They Do for You?
Are you using your time as effectively as you could? If you are handling routine tasks instead of marketing or providing services to customers, you are leaving profits on the table. A Virtual Assistant (VA) may be just what you need.
According to M...
0 reviews,
rating : 0.00, 0 votes. Author : Cathy Stucker
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Praise Matters
In working with businesses and organizations of all kinds, I hear the same concerns everyday:
How do we increase productivity?
How do we improve Customer service?
How do we keep people actively engaged in their work and with others on their team?
H...
0 reviews,
rating : 0.00, 0 votes. Author : Kevin Eikenberry
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Towing on the Net
The Internet has grown significantly in the last several years. Almost all businesses today use email for everyday correspondence. It is being used in the towing industry by motorclubs and towers alike. The motorclubs dispatch calls and accept clai...
0 reviews,
rating : 0.00, 0 votes. Author : Todd Althouse
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Measure It First, Then You Can Manage It
If you can’t measure it, you can’t manage it. Companies may be able to survive for a while if managers aren’t using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are th...
0 reviews,
rating : 0.00, 0 votes. Author : James Louis
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Stop Your Employee From Becoming Your Competitor
You know the routine. You've hired an eager individual willing to come onboard and learn the business. You've taught them, trained them, worked hand in hand and side by side for 2 solid years. Then all of a sudden your employee quits for no apparen...
0 reviews,
rating : 0.00, 0 votes. Author : Woody Quinones
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How to Find the Right Virtual Assistant for You
If you search on Google for “virtual assistant”, you’ll find a ton of listings. You can search through those, check out their services and do some interviews. I’d take a shorter route.
Find some other people you trust and ask them who they use and ...
0 reviews,
rating : 0.00, 0 votes. Author : Alice Seba
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Parenting Your Employees to Better Performance
Have you ever worked for someone who was such a micro-manager that it drove you crazy? And have you ever worked for someone who was so hands-off that you felt like a lone warrior on the battlefield? These are examples of you working for leaders w...
0 reviews,
rating : 0.00, 0 votes. Author : Inez Ng
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Create Your Methodology Based on a Standard Framework - Part One
OK. So you have decided that your organization has to
improve the way in which it works. You have chosen to
implement a methodology as the best way to achieve this
goal. And now you ask yourself, where do I start?
Whatever the discipline you ar...
0 reviews,
rating : 0.00, 0 votes. Author : Lucas Rodriguez Cervera
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Out of Control?
There are papers on the floor, across the desk and resting on the keyboard. Piles of files are all around. Magazines, newspapers…you name it. Just about anything can be found in this office. You've seen it in your own organization. You know what I ...
0 reviews,
rating : 0.00, 0 votes. Author : Cynthia Kyriazis
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A Checklist for Organized Executives
I could begin this article by providing a checklist of organizing techniques for you to incorporate into your daily work routine. The goal would be to become and remain organized, improve your time management and reduce your stress while increasing...
0 reviews,
rating : 0.00, 0 votes. Author : Cynthia Kyriazis
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Managing YOUR Expectations
I sit on the board of an organization and at the last meeting found myself speaking with another board member named Standolyn Robertson. Standolyn is also a business owner and our conversation was about managing expectations … both ours and our cl...
0 reviews,
rating : 0.00, 0 votes. Author : Cynthia Kyriazis
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Think Time... Its Now Or Never
I recently read an article published in the June, 2005 issue of Fast Co. magazine. Linda Tischler wrote an essay entitled “Death to the Cubicle!” In it, she says ‘Collaboration is great, but sometimes I’d kill for a door.’
With the advent of open o...
0 reviews,
rating : 0.00, 0 votes. Author : Cynthia Kyriazis
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The Compliance Officers Killer Application
It used to be that only the largest multi-nationals needed a Compliance Officer. Today most practices, regardless of size, would be wise to charge someone within their organisation with the responsibility of keeping abreast and managing the complia...
0 reviews,
rating : 0.00, 0 votes. Author : Martin Day
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Create Your Dashboard for Success
Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. The modern vehicle also has many more devices that constantly monitor various systems for ...
0 reviews,
rating : 0.00, 0 votes. Author : Larry Galler
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CEOs Are Great, Top CEOs Are Greater
People in leading positions are often in a dilemma: on one hand they are supposed to give great performances, make the right decisions and so forth; on the other hand, they have to fill the role of a very confident and self-assured manager. This ma...
0 reviews,
rating : 0.00, 0 votes. Author : Charlie Lang
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Behavioral Interview Questions You Can Use Monday Morning
If past behavior is the best way to determine future behavior then behavioral interviewing is a requirement for anyone serious about hiring top talent. This skill isn’t something that should be taken lightly, but everyone’s got to start somewhere....
0 reviews,
rating : 0.00, 0 votes. Author : Mike Nacke
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OJT - On The Job Training
Introduction
Managers have two powerful ways of improving the performance and productivity of their subordinates, which are counseling and on the job training.
Counseling is the process of helping a subordinate define and resolve personal problems ...
0 reviews,
rating : 0.00, 0 votes. Author : Christopher J Thomas
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Lawyers With 2 Hands And Everything Else
I heard this back a few years ago. The boss yelled, "Get me a good lawyer but not the one with two hands!"
"Huh?" secretary was puzzled.
Boss continued "...I mean don't give me a lawyer that says 'on one hand, we should do....and this. On the other...
0 reviews,
rating : 0.00, 0 votes. Author : James NK Khoo
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Squeezing the Blood Out of that Old Turnip
I suspect all of you out there have someone that you rely on for insight and perspective – that wise old mentor that seems to have an unlimited depth of experience to draw from in helping you navigate life’s little challenges. You know, those littl...
0 reviews,
rating : 0.00, 0 votes. Author : Bob Champagne
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